Terms of Service

Last updated: September 28, 2026

Ordering

Menus change daily and are available in limited quantities. We cook everything to order, so orders must be placed at least 3 days in advance, before the cutoff time shown for each day. Your order is confirmed only after payment succeeds; you'll receive a confirmation by email.

Pickup and delivery

Please pick up or be available during the time window you chose. Delivery is available only to the ZIP codes shown at checkout, and a delivery fee may apply.

Allergens and food safety

We list known allergens for each dish, but all food is prepared in a home-style kitchen that also handles gluten, dairy, eggs, nuts, sesame and other allergens. We cannot guarantee any dish is free of trace allergens. Refrigerate meal-pack containers promptly and follow the storage guidance provided with your order.

Changes, cancellations and refunds

You can cancel your order yourself from your order page up to 48 hours before your pickup or delivery time; card payments are refunded in full to your original payment method. After that, orders can't be cancelled because your food is already being prepared. If we can't fulfill part of your order, we'll contact you and offer a replacement or a refund.

Promo codes

Codes have no cash value, can't be combined unless stated, and may have limits and expiration dates.

Text message program

Sofra by Mom Menu Alerts: recurring messages with the daily menu, up to 1 message per day, plus order updates if you request them. Message and data rates may apply. Reply STOP to cancel, HELP for help, or email order@sofrabymom.com. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase. See our Privacy Policy.

Contact

Sofra by Mom · order@sofrabymom.com